All UK

For all U.K. orders under £50 carriage is £2.99. These will be sent out with via Royal Mail or DPD tracked and is a standard 3 - 5 working days tracked service. For all U.K. orders over £50 carriage is FREE. These will be sent out with Royal Mail or DPD tracked and is also a standard 3 - 5 working day’s tracked service. We also offer a U.K. Express Tracked Service with DPD at £4.99 which takes 1 - 2 working days with a 2pm cut off. In addition we offer an Express Tracked Service for Saturday and Sunday delivery that has a cut off at 2pm on Friday and costs £9.99. These rates apply to the whole of the UK, Northern Ireland plus the islands including the Channel Isles.  Embroidered and personalised items may take longer. 

REPUBLIC OF IRELAND

For all Republic of Ireland orders under £100 carriage is £10.00. These will be sent out tracked with Royal Mail or DPD tracked and will be delivered within 4 - 7 working days. For all orders over £100 carriage is FREE. These will be sent out tracked with Royal Mail or DPD and will be delivered within 4 – 7 working days. We also offer an express delivery service which is a flat rate of £14.00.This will tracked and sent with Royal Mail or DPD and is a 2 - 4 working days service (Orders placed prior to 2pm will be despatched the same day). 

FRANCE

For all orders under £100 carriage is £9.99. These will be sent out on a standard 4 - 7 working days service. For all orders over £100 carriage is FREE. These will be sent out with Royal Mail or DPD and is also a standard 4 - 7 working day’s service. We also offer an express delivery service which is a flat rate of £ 14.99. This will be sent with Royal Mail and DPD and is a 2 - 4 working days service (Orders placed prior to 2pm will be despatched the same day). Your order may additionally be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

SPAIN

For all orders under £150 carriage is £12.99. These will be sent out on a standard 4 - 7 working days service. For all orders over £150 carriage is FREE. These will be sent out with Royal Mail or DPD and is also a standard 4 - 7 working day’s service. We also offer an express delivery service which is a flat rate of £17.99. This will be sent with Royal Mail and DPD and is a 2 - 4 working days service (Orders placed prior to 2pm will be despatched the same day). Your order may additionally be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

GERMANY

For all orders under £100 carriage is £9.99. These will be sent out on a standard 4 - 7 working days service. For all orders over £100 carriage is FREE. These will be sent out with Royal Mail or DPD and is also a standard 4 - 7 working day’s service. We also offer an express delivery service which is a flat rate of £ 14.99. This will be sent with Royal Mail and DPD and is a 2 - 4 working days service (Orders placed prior to 2pm will be despatched the same day)  Your order may additionally be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

PORTUGAL

For all orders under £150 carriage is £12.99. These will be sent out on a standard 4 - 7 working days service. For all orders over £150 carriage is FREE. These will be sent out with Royal Mail or DPD and is also a standard 4 - 7 working day’s service. We also offer an express delivery service which is a flat rate of £17.99. This will be sent with Royal Mail and DPD and is a 2 - 4 working days service (Orders placed prior to 2pm will be despatched the same day). Your order may additionally be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

SWEDEN

For all orders under £150 carriage is £12.99. These will be sent out on a standard 4- 7 working days service. For all orders over £150 carriage is FREE. These will be sent out with Royal Mail or DPD and is also a standard 4 - 7 working day’s service. We also offer an express delivery service which is a flat rate of £17.99. This will be sent with Royal Mail and DPD and is a 2 - 4 working days service (Orders placed prior to 2pm will be despatched the same day). Your order may additionally be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

ITALY

For all orders under £150 carriage is £12.99. These will be sent out on a standard 4- 7 working days service. For all orders over £150 carriage is FREE. These will be sent out with Royal Mail or DPD and is also a standard 4 - 7 working day’s service. We also offer an express delivery service which is a flat rate of £17.99. This will be sent with Royal Mail and DPD and is a 2 - 4 working days service (Orders placed prior to 2pm will be despatched the same day). Your order may additionally be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

BELGIUM

For all orders under £100 carriage is £9.99. These will be sent out on a standard 4- 7 working days service. For all orders over £100 carriage is FREE. These will be sent out with Royal Mail or DPD and is also a standard 4 - 7 working day’s service. We also offer an express delivery service which is a flat rate of  £14.99. This will be sent with Royal Mail and DPD and is a 2 - 4 working days service (Orders placed prior to 2pm will be despatched the same day). Your order may additionally be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

USA

For all orders under £200 carriage is £19.99. These will be sent out on a standard 4- 7 working days service. For all orders over £200 carriage is FREE. These will be sent out with Royal Mail or DPD and is also a standard 4 - 7 working day’s service. We also offer an express delivery service which is a flat rate of £29.99. This will be sent with Royal Mail and DPD and is a 2 - 4 working days service (Orders placed prior to 2pm will be despatched the same day).

All other countries

For deliveries to other countries please contact us to discuss your requirements. Please click here to email us your query. Alternatively you can contact us via live chat Monday to Friday 9am to 5pm (GMT) We have distributors and agents worldwide and if there is one in your country we can give your their details to assist you. Please note that there may be restrictions on some products to certain International destinations beyond those listed above. 

If you order products from our site for delivery to one of the International Delivery Destinations, your order may additionally be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

TRACKING YOUR ORDER

We aim to ship your order within 24 hours of recieving it, once your order has been shipped you will recieve an email showing the courier we have shipped it with & the unique tracking reference number. You can track the parcel via https://www.royalmail.com/track-your-item#/ or https://www.dpd.co.uk/. You should also recieve notification via email or text on the day of delivery within the approximate time slot for delivery. If you are struggling to track your parcel please get in touch with us so we can assist.  

EXCLUSIONS

Service terms may be amended during peak periods. Delivery times - Royal Mail will delivery with your normal post. DPD will text/email you with a 1 hour delivery window, this will be between approx 8am and 6pm. We reserve the right to remove this Free delivery promotion and postal rates at any time. Please note that we quote working days when stipulating the delivery timetable which therefore does not include Saturday, Sunday or Public Holidays

Returns & Refunds:

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Extended Christmas Returns Policy
We understand that the holiday season can be a busy time, so we’re offering an extended returns period for your convenience. Any orders placed between 13th November and 24th December can be returned up until 15th January. Shop with confidence, knowing you have plenty of time to make sure your gifts are just right!

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We want you to be happy with your goods.  You are entitled to cancel your order and return the goods for a full refund within 21 starting from when the goods are received. Do this via our Returns Portal quoting the order number supplied to you on your order confirmation usually starting 1300 along with your postcode. Your refund will be paid within 30 days but usually only takes around 7 days from the date we receive your return. There are some exceptions to these rights of cancellation, including where these services are supplied on a specific date or for a specific period or on the sale of customized goods. Personalized/customized goods cannot be returned for a refund. Please note that if you are personalsing a product, it will be created in the exact text you put online and not subject to rights of cancellation.

• Consumers have a statutory duty to take reasonable care of the goods while in their possession.

• Returned items must include the original labels/swing tags and packaging

• Returns must and be in a new and unused state, fit for resale. We hope that you love everything you receive from us! But In an event that an item is not right for you please understand that this item will be for sale for someone else, please return it in the way you would like to receive it. 
• Please take care when trying items on with makeup and other items that can mark, returned items will be refused if marked
• In the event that an item is faulty, please contact us immediately

Simply use our online Returns Portal to process a Return for Refund or Exchange. A Free Returns label is available for orders with an original value of over £50. For UK orders originally under £50 you can also use this portal & a fee of £2.99 will be removed from your refund. When using the portal you can print the label yourself of also scan a QR code at the post office for a printerless return.

All other destinations you can request a return or exchange through the portal & you are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value, our Address for returns from Outside of the UK is:

Golf 2 Golf (Returns)

Unit 3 Cleveland Way

Hemel Hempstead

Hertfordshire

HP2 7DL

United Kingdom

If you have any questions please or get in touch with us via our contact form or call us on 01442 219700.

Goods can also be returned to our UK ladies golf store in Hemel Hempstead, Hertfordshire just north of London. This is open 9am to 5pm Monday to Friday.  

This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.  Any goods returned should be in saleable condition. 

Surprizeshop reserve the right to change prices, designs and specifications without prior notice.

For any queries Please email Sales@surprizeshop.co.uk . Alternatively call us on 01442 219700  or chat with us online Monday to Friday between 9 am  to 5pm.